Terms of Service

Welcome to My Personal Memories! By shopping with us, you agree to the following terms and conditions.

Personalized Orders: All personalized items are custom-made using the names, dates, messages, logos, and other details provided at checkout. Please review your personalization carefully before submitting your order.

Order Accuracy: We take great care in creating every item. If we make a spelling or personalization error, or your item arrives damaged, we will gladly offer a replacement or refund.

Returns & Refunds: Because our products are personalized, we cannot accept returns or provide refunds for items that are correctly made and arrive in good condition. Please refer to our Refund Policy for additional details.

Shipping & Delivery: We work hard to process and ship orders promptly. Delivery times may vary based on the shipping carrier, destination, and order volume.

Product Appearance: Due to the natural characteristics of materials such as wood, glass, and metal, slight variations in color, grain, and engraving appearance may occur.

Customer Service: Your satisfaction is important to us! If you have any questions or concerns about your order, please contact us, and we'll be happy to help.

Thank you for supporting My Personal Memories, a family-owned business dedicated to creating meaningful, personalized gifts!